Help
FAQ
Buying, top-ups, provisioning, and support — tap an item to expand.
On Cloud Servers, pick a plan and region, then complete payment with wallet balance in the client area. After payment, the host is assigned automatically — check My Services for IP, port, and login details.
When stock is 1, placing an order reserves the host for about 15 minutes. If someone reserved it first, you will see a stock error. Retry later, or cancel an unpaid order to release the hold.
Wallet top-ups support PC Alipay instant pay and WeChat QR (when enabled in admin). After funds arrive, pay invoices with balance to provision servers.
Client area → My Services → the instance shows IP, SSH port, username, and password. VNC/console may also be available depending on the product.
Use the service detail page to view or reset the password (email verification required). Keep your registration email working; check spam or open a ticket if mail does not arrive.
The default term follows the order (usually 30 days). Watch service status before expiry; open a ticket for renewals or upgrades.
Sign in → Client area → Tickets. Include instance IP, screenshots, and when it happened so we can triage quickly.
No attacks, scanning, or illegal content. Confirmed abuse may suspend or terminate service without refund. Use cloud resources lawfully.