Shipping policy
1. Order Processing
- All orders are typically processed within 1–2 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- If there are unexpected delays in processing, we will notify you via email.
2. Shipping Methods & Delivery Times
We offer standard delivery services across the United States:
• Standard Shipping: 3–7 business days
• Express Shipping (optional): 1–3 business days
Delivery times are estimates and begin from the date of shipment, not the date of order. During peak seasons (holidays, sales events), actual delivery times may be longer.
3. Shipping Rates
- Shipping rates may vary based on the shipping method selected and the total order value.
- You will see the available shipping costs during checkout before completing payment.
- We may offer free shipping promotions from time to time — details will be displayed on the website or at checkout.
4. Tracking Your Order
- Once your order has shipped, we will send a shipping confirmation email with a tracking number.
- You can track your delivery status online using the tracking information provided.
- If you do not receive a tracking number within 48 hours of shipment, please contact us at zhailiancan@gmail.com.
5. Shipping Address & Accuracy
- Please ensure that your shipping address is complete and accurate at the time of order.
- We are not responsible for delays, lost packages, or delivery errors caused by incorrect or incomplete address information provided by the customer.
- Once a package is marked as delivered by the carrier, we are not responsible for missing or stolen items.
6. International Shipping (If Applicable)
(This section only applies if you ship internationally. If you only ship domestically, you can remove or modify this.)
- International orders may be subject to customs fees, duties, or taxes depending on the destination country.
- These charges are the responsibility of the customer and are not included in the product price or shipping cost.
- Delivery times for international orders vary by destination and may take longer than domestic shipments.
7. Shipping Exceptions & Delays
- Delivery carriers may experience delays due to weather conditions, public holidays, or other circumstances beyond our control.
- In such cases, we appreciate your patience and recommend checking the tracking information provided to you.
8. Contact Us for Shipping Support
If you have any questions about shipping, delivery timelines, or tracking:
📧 Email: zhailiancan@gmail.com
📞 Phone: 302‑580‑4832
We’re happy to help you track your order or answer any shipping‑related questions.